All Enterprise Systems are operating normally at this time.

To report a technical issue, please contact the ISS Help Desk at 202-994-5530. The Help Desk is open Monday through Friday from 7am to 7pm.

Oracle Services Impacted Due to Network Upgrade 5/18/08

What: Online Employment Workflow Applications and Enterprise Accounting System (EAS)

When: 10 am to 2 pm Sunday, May 18th

Who is affected: All users of the Oracle Workflow for CIS, Faculty Hire, and Student Hire Applications and EAS

Purpose: Networking upgrades

Impact to users: The services and applications will not be available as noted above. Please be advised that during the maintenance period any services that become accessible could be prone to interruption or other technical issues without warning. Access to any of the services or applications residing on the listed servers should be avoided during the maintenance period.

Questions: Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7 am to 7 pm.

Important Reminder about Email and Personal Information

This is a reminder that you should never reply to email messages asking for personal information, even if it is security related and especially if money is involved. No such e-mail will ever come from GW or the ISS Help Desk asking users to reply with information such as log-in, password, birth date, social security number, or other personal information.

Students can contact ISS Student Technology Services (STS) at 202-994-7041. STS is open Monday through Friday from 9am - 7pm.

If you have any questions or concerns, please contact the ISS Help Desk at 202-994-5530. The Help Desk is open Monday through Friday from 7 am to 7 pm.

Thank you.
Information Systems and Services
Documentum Services Impacted Due to Hardware Maintenance

What: Documentum services - Documentum access and retrieval and scan services

When: 6 pm to 12 midnight, Wednesday, May 7th

Who is affected: Documentum framework users - Debt Management and Career Center, DCMS HR Personnel, and ORS/GCAS

Purpose: Hardware maintenance related to disk storage infrastructure improvements

Impact to users: Documentum services will not be available as noted above. Please be advised that any service that returns during the maintenance period may be prone to interruption or other technical issues without warning.

Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7 am to 7 pm.

Important Information for GW Faculty and Staff about Apple iPhone

The newly released Apple iPhone is a consumer-oriented device and is not designed to function securely inside an enterprise environment. Any GW Faculty or Staff considering its purchase should be aware that it will not, at least in the near term, be supported at GW for work/business use.

ISS will continue to monitor Apple and AT&T's progress with this product roll-out and will revisit supporting the iPhone as the technology matures.

We thank you for your patience as we continue to strive to provide the GW community with safe and secure technology features that meet your daily business needs.

Important Information: Microsoft Vista

Microsoft Vista should not be purchased by any administrative departments or individuals for use at GW. Vista is not currently supported for use on the GW network or to access GW enterprise systems such as EAS, Banner, or Blackboard. Learn more here.

Important Information about IE 7.0

Individuals who utilize GW web-based applications such as Banner, EAS, and Kronos should not download Microsoft Corporation's new release of Internet Explorer 7 (IE7) onto University workstations. GW, Microsoft, and other vendors are working to enable IE7 compatibility with GW applications.

Additional information regarding compatibility will be posted as it becomes available.

Please note that for those University workstations that have Patchlink installed, IE7 will be blocked from automatic installation on workstations. For those users whose workstations do not have Patchlink installed and will not be able to benefit from this block, please call your Local Support Partner for assistance.