To report a technical issue, please contact the ISS Help Desk at 202-994-5530. The Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/05/2009 | 8:57 AM]
Banner Production maintenance - Sunday, November 22nd
What: Banner Production Services (including GWEB Information System and Banner INB) Interrupted
When: Sunday, November 22nd, 12pm-4pm
Who is affected: Students will not be able to access the GWEB Information System during the maintenance period. Faculty and staff will not be able to access the GWEB Information System or Banner INB during the maintenance period.
Purpose: Application of Banner financial aid updates.
Impact to users: Banner will be unavailable during the maintenance period.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/17/2009 | 12:05 PM]
Cisco Clean Access (CCA) Outage – Tuesday, November 24th
What: Cisco Clean Access (CCA) Service
When: Tuesday, November 24th, 4am to 6am
Who is affected: Students (primarily) and other users who utilize CCA to establish network connections will be impacted immediately following this maintenance.
Purpose: Required software and configuration updates and maintenance on the CCA servers.
Impact to users: The services noted above should function during the maintenance period; however, services that may be prone to interruption or other technical issues without warning. Immediately following the maintenance, students will need to re-login to CCA following the maintenance period specified above.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/6/2009 | 1:35 PM]
GWorld (specific services) – Sunday, December 13th
What: GWorld Services – Printing from Academic Technologies Labs and Parking Garage Debit Charges impacted
When: Sunday, December 13th, 7am to 11am
Who is affected: Students, staff, and faculty that utilize the specific GWorld Card services noted will receive errors or not be able to complete transactions during the maintenance period specified above. Parking services will assist users impacted by the maintenance.
Purpose: Reconfiguration of GWorld servers.
Impact to users: The services noted above will not be available during the maintenance period. Please be advised that any service that may return during the maintenance period may be prone to interruption or other technical issues without warning.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/5/2009 | 4:13 PM]
Important Information about Symantec AntiVirus and Symantec Client Security software running on Windows XP and Windows 2000 computers
Who: Members of the GW Community who use Symantec AntiVirus or Symantec Client Security software version 9 or earlier running on Windows XP and Windows 2000 computers.
Why: Symantec version 9 will not be supported by Symantec effective April 1. Computers with version 9 or earlier of Symantec AntiVirus or Symantec Client Security software will no longer get virus updates as of 3/31/2009. Computers using Symantec version 9 or earlier will be vulnerable to any new viruses that are released after 3/31.
What to do: The Symantec software on computers running Windows XP or Windows 2000 will need to be upgraded to version 10.
If you are supported by Information Systems and Services (ISS), the upgrade to version 10 of these programs will be handled by ISS though Patchlink or by an ISS Technician.
If you are supported by a departmental or divisional IT department or LSP, please contact them to determine the upgrade process.
If you are an on-campus or off-campus student, please contact ISS Student Technology Services (STS) for assistance.
If you are a self-supporting member of the GW Community, please follow the instructions on the ISS Help Desk Symantec Software page or call the ISS Help Desk for more information.
Questions: To report any problems, please contact the ISS Help Desk via ITHelp Request or at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm. Students can contact ISS Student Technology Services (STS) at 202-994-7041. STS is open Monday through Friday from 7am to 10pm.
[Updated: 3/26/2009 | 7:55 AM]
Important Information about Adobe Acrobat
Who: Members of the GW Community who use Adobe Acrobat
Why: An unpatched vulnerability exists in Adobe Acrobat 9.0 and earlier. ISS has seen a relatively small number of computers affected by this exploit to date, but the problem will continue to grow until a patch is officially released.
What to do: Be wary of opening any pdf documents from senders you do not recognize. Additionally, users should disable JavaScript in Acrobat by unchecking the "Enable Acrobat JavaScript" box under Edit > Preferences.
For more information click here.
Questions: To report any problems, please contact the ISS Help Desk via ITHelp Request or at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 2/24/2009 | 10:45 AM]
