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Password Reset Instructions
Posted: 10:37 AM, Monday, February 10, 2003
Last Updated: 8:00 AM, Wednesday, September 23, 2009

If you have forgotten or lost your password(s), we will gladly reset it (them) for you. We cannot look up your current password(s) as passwords are encrypted. We will issue you a new password(s).

Reset Passwords Online
This will reset your GWMail, Acad, Research2 and Blackboard password.

» NetID Password Reset

NOTE: Colonial Mail, Acad, Research2 and Blackboard share the same username and password. Resetting one will reset the others.


GWeb Info System Accounts
If you are having trouble using your PIN:
Citrix Accounts
Please contact the ISS Help Desk at (202) 994-5530 for assistance.

WWW Accounts
For password resets or forgotten passwords on GW's WWW web server, please contact the ISS Help Desk at (202) 994-5530 for assistance. If you have a question about Vignette access, please email uws@gwu.edu.

Oracle Financial
Please contact the Oracle Financial Help Desk at (202) 994-5530, option 4.

studentorgs.gwu.edu (sites on the Merlin Content Management System)

Webmasters login to Merlin to maintain their studentorgs.gwu.edu website using the same NetID and password used to access other GW systems such as the MyGW Portal, Blackboard, and GWMail.*

*(Please note that your existing NetID and password will not be authorized for login to Merlin until your identity has been verified as an officer of the registered student organization by the Student Activities Center.) If your existing organization recently selected you as a new webmaster, click here to request the change for your login. Otherwise, if you'd like to create a new site on studentorgs.gwu.edu, click here to get started.)


Support & Contact Info:
Help Desk: (202) 994-5530
EAS Help Desk: (202) 994-5530, option 4
System Status: (202) 994-5530, option 3
Support: ITHelp Request
Suggestions: suggest@gwu.edu

The George Washington University
Help Desk Hours:
Monday-Friday: 7:00AM - 10:00PM
44983 Knoll Square, Bldg II, Suite 351
Ashburn, VA 20147
ITS Fax: (202) 994-0101
Help Desk Fax: (703) 726-4111