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The Voice Directory
Posted: 10:37 AM, Monday, June 1, 2009
Last Updated: 7:00 PM, Wednesday, September 2, 2009

FAQ’s - Departmental Directory Administration/Telephone Directory | FAQ’s - Speech Enabled Directory System

DEPARTMENTAL DIRECTORY ADMINISTRATION/TELEPHONE DIRECTORY:

  1. Where can I access the staff/faculty telephone directory?
  2. Do I have to be logged into the Portal to see my directory listing?
  3. How do I log into the portal?
  4. I am not listed in the directory how do I get added?
  5. How do I update my faculty or staff listing in the People directory?
  6. How long after I make changes to my directory listing will it take before they are reflected on the Portal?
  7. How long after I make changes to my directory listing will it take before they are reflected on the Speech Enabled Directory?
  8. My title is listed incorrectly in the online directory, how can I update it?
  9. How do I update information other than my campus address and telephone?
  10. Where can I obtain a hard copy of the online directory?
  11. How do I update my faculty or staff listing in the Department directory?
  12. How do I know who manages my department listing?
  13. My department has a new website that we would like to list in the directory. Where can our departmental directory coordinator add this information?
  14. I am a departmental directory coordinator and I have forgotten how to make updates. Where can I find this information?
  15. I have been assigned to be the departmental directory coordinator for my department. How can I get started?
  16. As a directory coordinator, can I update all the phone numbers for my department?
  17. Where do I go for further assistance?

SPEECH ENABLED DIRECTORY SYSTEM:

  1. How do I use the Speech Enabled Directory?
  2. What’s the best way to interface with the system?
  3. Where do I call for assistance?
  4. The system isn’t pronouncing my name correctly. What do I do?
1. Where can I access the staff/faculty telephone directory?

The online directory is available at http://my.gwu.edu/mod/directory/ or by visiting http://my.gwu.edu and clicking ‘directories’ in the upper-left corner of the page. Note there are two directories available for search from this page: the People directory and the Department directory.

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2. Do I have to be logged into the Portal to see my directory listing?

No, you do not have to be logged into the Portal to see your directory listing. However, some information such as departmental cell phones may be visible to others within the same department only after logging into the Portal.

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3. How do I log into the portal?

Visit http://my.gwu.edu/ and select the ‘Sign In’ option in the upper-left corner of the page. Sign in to the myGW Portal using your NetID and Password. The NetID is your GW email address minus the @gwu.edu.

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4. I am not listed in the directory how do I get added?

To be listed in the directory, you must first have an existing NetID. The NetID is your GW email address minus the @gwu.edu. You may create a NetID by visiting the following: http://helpdesk.gwu.edu/accounts/

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5. How do I update my faculty or staff listing in the People directory?

Follow these steps to update your campus office address and phone:

    1. Click the GWeb Info System link at the top of myGW.
    2. Log in using your GWID and PIN. Your GWID is an eight-digit number preceded by the G. Online help is available if you aren't sure of your PIN. If you follow the instructions but are still unable to log in, see the HELP screen for information about how to request a PIN reset.
    3. From the Personal Information Menu - Update Addresses and Phones - Select Type page,  Scroll to get to the Campus Office Address.
    4. Click the Current link next to your campus office address. If there is no current Campus Office address listed, select Campus Office in the drop-down list for Type of Address to Insert and click Insert.
    5. Edit your address and phone information, observing the following guidelines. (For more detail consult GWeb Info System's online help.)
      1. Valid From should contain today's date or the future date when the address will become valid.
      2. Until should be left BLANK unless you know the date when this address will cease to be valid.
      3. Department name should appear in Address Line 1.
      4. Building name (or street address) and suite/room/floor should appear in Address Line 2. Address Lines 1 and 2 together should contain enough information for Mail Services to deliver your campus mail.
      5. If building name appears in Address Line 2, you may enter the corresponding street address in Address Line 3. (This line will appear in the directory but not on campus mail labels.)
      6. Enter City, State, and ZIP Code; but do NOT select a County or Nation.
      7. Enter your Area Code.
      8. Enter your Phone Number with no dashes or spaces. This field holds seven digits.
    1. Click the Save button to save your changes.
    2. That's it! You've updated your campus office address. To exit GWeb Info System, click EXIT at the upper right of your screen, then close your browser window.
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6. How long after I make changes to my directory listing will it take before they are reflected on the Portal?

Directory listings on the portal will be made in real-time. You should be able to review your edits immediately after you save your changes.

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7. How long after I make changes to my directory listing will it take before they are reflected on the Speech Enabled Directory?

Directory listings will be updated once per week on Thursday evenings at 11:59pm. As a result you will see your changes the Friday morning following your edits.

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8. My title is listed incorrectly in the online directory, how can I update it?

Title changes cannot be made online.  Please contact the directory coordinator for your department who will forward documentation from your VP, Dean, or Department Head of the corrected title to elecdir@gwu.edu

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9. How do I update information other than my campus address and telephone?

You may submit an Employee Data Change Request form to Human Resource Services: http://www.gwu.edu/~hrs/pdf_files/EmployeeDataChangeRequest.pdf

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10. Where can I obtain a hard copy of the online directory?

Beginning in 2008, The University stopped producing hard copies of the Communications Directory. Copies of the 2007 Communications Directory may be ordered from University Stores while supplies last.

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11. How do I update my faculty or staff listing in the Department directory?

This directory is maintained by directory coordinators who may update the Department listing on your behalf.  However, changes you make to your personal listing will appear on the Department Directory. To determine the departmental coordinator for your department run a search for your department listing. Look in the bottom left hand corner of the directory listing and you will see “This listing is maintained by …“  along with the name and a link to the email address of your departmental coordinator.

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12. How do I know who manages my department listing?

To determine the departmental coordinator for your department run a search for your department listing. Look in the bottom left hand corner of the directory listing and you will see “This listing is maintained by …“  along with the name and a link to the email address of your departmental coordinator.

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13. My department has a new website that we would like to list in the directory. Where can our departmental directory coordinator add this information?

Upon login to the portal, coordinators may update departmental information at http://my.gwu.edu/mod/deptdir/admin/

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14. I am a departmental directory coordinator and I have forgotten how to make updates. Where can I find this information?


15. I have been assigned to be the departmental directory coordinator for my department. How can I get started?

Send an email to GWU Human Resources Department at elecdir@gwu.edu, noting the name of the departments for which you will have responsibility for updating the departmental section. Human resources will process your request.

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16. As a directory coordinator, can I update all the phone numbers for my department?

No, individual phone numbers may only be updated by the employee via GWeb.

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17. Where do I go for further assistance?

To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.

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FAQ’s - Speech Enabled Directory System

18. How do I use the Speech Enabled Directory?

The GW Speech Enabled Directory is operational 24 hours a day 7 days a week. To access the system simply call 202-994-1000 from off campus or 4-1000 or 0 (zero) from your campus telephone.

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19. What’s the best way to interface with the system?

When interfacing the system it is important that you:

    1. Speak clearly and in your natural voice.
    2. Make sure there are no back ground noises; such as radio or TV.
    3. Always request the first name & then the last name
    4. You can barge in and say the name or department without waiting for system prompts
    5. The system only recognizes the English language but will interpret accents and foreign names.
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20. Where do I call for assistance?

To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.

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21. The system isn’t pronouncing my name correctly. What do I do?

Please contact the ISS Help Desk at 202-994-5530 (4-5530 from any campus phone) and open an incident report. The Help Desk will work with ISS systems administrators to adjust the pronunciation of your name. Please note the Help Desk may ask you to spell your name phonetically to ensure the most accurate pronunciation.

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