a. Check your mailbox usage by folder(s):

1. Go to https://amc.gwu.edu/
2. Login with your GWMail username and password
3. Click on the Mailbox Usage Button.

The AMC will also show your disk usage by folder and message count for each folder. This will help you identify folders that take up more space than others.

b. Delete unwanted email messages, sent messages and or messages with attachments.

c. Empty your Trash folders regularly, especially after you have deleted messages from your INBOX or other folders. You can typically accomplish this by right clicking on the Trash folder icon in your email software and clicking "Empty" or "Delete." Colonial Mail users, please see: http://helpdesk.gwu.edu/cmail/mngmsgs.html

d. Archive Mail to Local Folders to your hard drive - http://helpdesk.gwu.edu/email/email.html

For Assistance, please call the ISS Help Desk at (202) 994-5530, option 2.

Faculty, staff and department classifications may request quota increases up to 100 MB. Increases beyond 100 MB are available at a rate of $10 per 100 MB per month. Please see our Quota Increase request page for details.

Quota increases are available to faculty, staff and department classifications only. Disk quotas for other users cannot be increased (not even temporarily). Therefore, it is important that you remain under your disk quota. You will be unable to send or receive email once you exceed it.

The disk quotas are set based on the GW NetID account type, as follows:

• Student: 20 MB
• Faculty: 50 MB
• Staff/Research Professional: 50 MB
• Temporary Staff: 20 MB
• Faculty Emeriti: 50 MB
• Visiting Scholar: 20 MB
• Contractor/Consultant: 20 MB
• Friends of the University: 20 MB
• Organization, Student Organization: 20 MB
• Organization, All Other: 50 MB

If you exceed your disk quota, you will not be able to send mail, or save messages. However, you will be able to delete messages from your account.

Your account will return to normal once you have lowered your disk usage below your disk quota.

You will not be able to send or receive email! you will also get a message from us reminding that you are over (We send weekly messages when you are using at least 75% of your alloted quota, and daily reminders when you are using at least 90% of you alloted quota) of your quota and requesting you to take steps to lower your disk usage.

you will get an email message from us reminding you that you are over your quota and requesting you to take steps to lower your disk usage. We send these messages when you are using at least 90% of your alloted quota.

To check your quota/disk usage on the GWMail System, do the following:

1. Go to: https://amc.gwu.edu/
2. Log into the GWMail Management Console using your email password and username
3. Click on "Mailbox Usage" button to view...your quota information

Saving a lot of email, not emptying your "Trash" folder, especially if you are a Colonial Mail user (See FAQ #1 above), saving email messages that contain attachments are major causes of our clients exceeding their quotas.

Acad and GWMail quotas are independent of each other. To check your Acad quota, do the following:

1. Login to Acad via SSH
2. At the shell prompt, type this command: gwquota and press enter/return