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Password Reset Instructions
Posted: 10:37 AM, Monday, February 10, 2003
Last Updated: 4:22 PM, Friday, April 5, 2013

If you have forgotten or lost your password, we will gladly reset it for you. While we cannot look up your current password, as passwords are encrypted, we will issue you a new password.

Reset Passwords Online
To reset your GWMail, GWemail, Acad and Blackboard passwords, visit the link below:

» NetID Password Reset

GWeb Info System Accounts
If you are having trouble using your PIN, please follow the directions at the link below:
Citrix Accounts
Please contact the IT Support Center at (202) 994-GWIT (4948) for assistance.

WWW Accounts
For password resets or forgotten passwords on GW's WWW web server, please contact the IT Support Center at (202) 994-GWIT (4948) for assistance.

To access a quick online tutorial on www password reset process, please click here.

Oracle Financial
Please contact the IT Support Center at (202) 994-GWIT (4948) and select option 6. (sites on the Merlin Content Management System)

Webmasters log in to Merlin to maintain their websites with the same NetID and password used to access other GW systems such as the myGW Portal, Blackboard, and GWMail.*

*(Please note that your existing NetID and password will not be authorized for login to Merlin until your identity has been verified as an officer of the registered student organization by the Student Activities Center.) If your existing organization recently selected you as a new webmaster, click here to request the change for your login. Otherwise, if you'd like to create a new site on, click here to get started.)

Support & Contact Info:
IT Support Center: (202) 994-GWIT (4948)
Support: ITHelp Request

The George Washington University
IT Support Center Hours:
24 Hour, 7 Days a week
44983 Knoll Square, Enterprise Hall, Suite 351
Ashburn, VA 20147
Support Center Fax: (703) 726-4111