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GW1X
Posted: 9:00 AM, Monday, October 11, 2010
Last Updated: 8:45 AM, Tuesday, March 13, 2012

Welcome to the GW1X connectivity support page. Here you will find information on how to register for the GW1X program. You will also find information, in the form of answers to frequently asked questions, on how to configure your device for connectivity and how to establish and maintain a connection. Please note that while we currently have over 1900 GW community members enrolled in GW1X this is still a pre-production offering and the service may infrequently become unavailable while we refine server settings to best meet the needs of the GW community.


GW1X FAQs

  1. What is GW1X?
  2. How do I set up my Macbook/iPhone/iPad/iTouch to connect to GW1X?
  3. How do I set up my Android phone on GW1X?
  4. When I connect to GW1X and enter my username and password it keeps giving me an incorrect username or password message, even though I know I’m typing it right!
  5. I have GW1X set up on my iOS or Apple device but it no longer works!
  6. Every time I open the link to install the GW1X profile the GWireless splash page just reloads!
  7. I’m at the Law School and can’t see the GW1X signal to connect to it.
  8. Is there any way to access the GW1X site from off-campus
  9. I have a second generation iPod Touch and although my device picks up GW1X when I get on campus, it will often lose the connection throughout the day.
  10. Why does my iPad disconnect from the GW1X network when I am listening to WiFi Radio?
  11. Why does my Android try to connect to the GW1X network but repeatedly fails?
  12. Will my Blackberry work on GW1X?
  13. Where can I access GW1X securely?
  14. How do I configure my GroupWise email on the iPad/iPhone?
  15. What do I do if the information provided doesn't resolve my issue?

1. What is GW1X?

GW1X is a wireless network that uses an authentication method that a variety of mobile devices work with. This means that Apple Mobile devices, such as the iPad, can connect to the Internet using a secure wireless link on campus.

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2. How do I set up my Macbook/iPhone/iPad/iTouch to connect to GW1X?

Macbook

Mac OS 10.5.x (Leopard)
Mac OS 10.6.x (Snow Leopard)
Max OS 10.7.x (Lion)

(If pages do not load allow popups on this site.)

iPhone/iPad/iTouch devices

To view step-by-step instructions with screenshots, please click here.

Alternatively, please follow the instructions below.

1. Power on the iPhone / iPad / iTouch device.
2. Go to Settings > General > Network> Enable Wifi > gwireless.
3. Return to the Main Screen
4. Open an instance of the Safari browser and type www.gwu.edu
5. You will be directed to the GW1X Wireless Network Configuration page.
6. Please click on the hyperlink, where it says "Click here to configure your device for GW1X!"
7. Touch the "I accept the terms of the End-User License Agreement."
8. You will now be prompted to enter your login and password.
9. Touch the button labeled "Start"
10. Touch "OK" on the popup that says it needs your NetID and password.
11. Touch "Install" on the Install Profile Window.
12. Click "Install Now" on the "Root Certificate" popup.
13. Enter your NetID and click "Next"
14. Enter your NetID Password and click "Next"
15. Click "Done"
16. Power off the device and power it back on.
17. Unlock and go to Settings > Network > Wifi > change from gwireless to GW1x.
You will be prompted to accept a *.gwu.edu DigiCert.
18. Click "Accept"
19. Exit the Settings menu and launch the browser / Safari.

You should now be connected to the internet via GW1x.

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3. How do I set up my Android phone on GW1X?

From wireless settings (settings-->wireless&networks-->Wi-Fi Settings)

Select GW1X from the list of available networks. It will say:

GW1X
Secured with 802.1x EAP

You will then be presented with a menu 'Connect to GW1X'

Use these settings:

• EAP Method: TTLS
• Phase 2 authentication: PAP
• CA Certificate: (leave as N/A)
• Client Certificate: (leave as N/A)
• Identity: <GW NetID>
• Anonymous identity: (leave blank)
•Wireless password: <NetID password>

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4. When I connect to GW1X and enter my username and password it keeps giving me an incorrect username or password message, even though I know I’m typing it right!

For incorrect password issues, try removing the profile and reinstalling it. You can remove the profile by going into Settings -> General -> Profile and pressing remove.

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5. I have GW1X set up on my iOS or Apple Device but it no longer works!

iPhone/iPad

  1. From the main program screen, tap “Settings”
  2. Tap “General”
  3. Scroll down and tap “Profile”
  4. Under the “GW1X” profile, tap “Remove”
  5. Proceed to reconnect to GW1X  following these instructions:
    http://helpdesk.gwu.edu/faqs/gw1x.html#2

Mac OS 10.7.x (Lion)

  1. Open “System Preferences”
  2. Click “Profiles”  under “System”
  3. From the left pane, select “GW1X Network”
  4. Click the minus sign in the bottom left corner
  5. A popup box will ask if you want to remove this profile. Click “Remove”
  6. Type in your computers username and password.
  7. Click Ok.
  8. Proceed to reconnect to GW1X following these instructions:
    http://helpdesk.gwu.edu/faqs/gw1x.html#2

Mac OS 10.6.x (Snow Leopard)

  1. Click the AirPort icon on the right side of the task bar at the top of your screen and select “Open Network Preferences”.
  2. Click on the “Advanced” button in the lower right hand corner of the window.
  3. Select “802.1x” tab.
  4. From the left hand pane, click the “GW1X” profile.
  5. In the “Password” field, type your updated password.
  6. Click “OK”.
  7. In the “Network Preferences” tab, click “Apply”
  8. You may be prompted to type in your computers username and password – type them in and click OK.
    You should now have network access.

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6. Every time I open the link to install the GW1X profile the GWireless splash page just reloads!

Try typing in another web address into the address bar, like http://www.gwu.edu to try to get the browser to reload the page. When the page reloads, try clicking on the link. If the GWireless splash page has a blue background, you should be able to install the profile.

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7. I’m at the Law School and can’t see the GW1X signal to connect to it.

At this time the Law School access points are not broadcasting GW1X. You should be able to access the signal in other areas of campus.

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8. Is there any way to access the GW1X site from off-campus?

No, GW1X is a wireless network only available at GW. For off campus access, please use the VPN by going to http://vpn.gwu.edu.

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9. I have a second generation iPod Touch and although my device picks up GW1X when I get on campus, it will often lose the connection throughout the day.

The iPod Touch shuts down the wireless connection whenever it goes to sleep to conserve battery. With the GW1X network, the added layer of security means that it takes longer to bring the network back-up.

If you go into the WiFi settings, and select GWireless and GW_Event by clicking the blue arrows; tell the device to "Forget this network" so that when you are on campus, the only option is for GW1X. When your device comes back up from sleep it will continually try to connect to GW1X.

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10. Why does my iPad disconnect from the GW1X network when I am listening to WiFi Radio?

Our testing has shown that the iPad WiFi radio application can go to sleep and require users to reauthenticate. If this happens to you simply reauthenticate to GW1X and your wireless session will be restored.

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11. Why does my Android try to connect to the GW1X network but repeatedly fails?

You should check the software version number your Android is currently running. Unfortunately, the Android Operating System Release 2.2 (also know as FroYo) update appears to have introduced a bug that breaks 802.1X support for many users. It appears that users are automatically prompted to upgrade their OS to this version. Once they do, they can not revert to the previous version and are unable to establish a GW1X connection. In fact, any customer who has an Android and who has upgraded to the latest Android Operating System Release 2.2 (also know as FroYo) will not be able to connect to any WiFi connection requiring authentication, including connecting to GW1X. For more information and updates on this issue, as well as to track Google's status on repairing this known bug, please refer to http://code.google.com/p/android/issues/detail?id=10170

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12. Will my Blackberry work on GW1X?

We have not yet been able to get any test RIM Blackberry devices working securely on the GW Network. Blackberries can only support some forms 802.1x and not others. Unfortunately RIM does not currently support the authentication type used by the GW1X system. Division of IT Staff continue to work with our support partners to bring a viable option secure option to Blackberry users.

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13. Where can I access GW1X securely?

GW1X is available from Wireless Access Points (WAPS) across the Foggy Bottom, Mount Vernon, and Virginia Campuses. If you see GW1X listed as a wireless connection option from your current location then you are in range of a GW Wireless Access point capable of connecting you to the GW1X network.

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14. How do I configure my GroupWise email on the iPad/iPhone?

To configure a GroupWise account on an iPad/iPhone, please refer to the following configuration steps : http://helpdesk.gwu.edu/faqs/gwiseipad.html

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15. What do I do if the information provided doesn't resolve my issue?

Call the Division of IT Support Center at (202) 994-GWIT (4948) or email IT Support Center for assistance. The IT Support Center is open 24 hours a day 7 days a week.

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