GW Help Desk FAQs: SkillPort

1. How do I login to SkillPort?

How to: Login to SkillPort and Enroll in an Online Course

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2. What do I need to use SkillPort?

Operating System: Microsoft Windows or Apple Mac OS
Browser Version: Internet Explorer Version 6.0, Mozilla Firefox 1.5, or Safari 2.0, or higher
Adobe Flash: Version 7 or higher
Shockwave: Version 8 or higher
Sun Microsystems Inc. Java: Version 6 or higher
Trusted Sites: Add *.skillport.com to the List of Trusted Sites
Cookies: Allow cookies from *.skillport.com
Popup Blocker: Allow pop-ups from *.skillport.com

3. How do I know if my web browser is configured correctly?

You can use SkillSoft's Browser Capabilities Check to insure that your computer and web browser are configured correctly to enable you to access the SkillSoft platform and e-Learning content. You can access this at: http://browser.skillport.com/bh/default.asp

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4. Who can I contact for problems after I successfully login?

SkillPort Post-Logon: Customer Support Site
SkillPort Support Desk: 1-866-754-5435

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5. Where can I find Instructor Led Training Resources and Enroll in an Online Course?

If you need more support, please direct your requests to either teachme@gwu.edu or 202-994-5207. Instructions on how to take a course using SkillPort can be found under Support Links below.

SkillPort Links: http://iss.gwu.edu/issservices/training/SkillPort/

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If you would like a response, please send an email to the ISS Suggestion Box at suggest@gwu.edu.


Support & Contact Info: Help Desk: (202) 994-5530 EAS Help Desk: (202) 994-5530, option 4 System Status: (202) 994-5530, option 3 Support: ITHelp Request Suggestions: suggest@gwu.edu		Help Desk Hours: Monday-Friday: 7:00AM - 10:00PM 44983 Knoll Square, Bldg II, Suite 351 Ashburn, VA 20147 ITS Fax: (202) 994-0101 Help Desk Fax: (703) 726-4111

Posted: 8:00 AM, Monday, September 28, 2009 Last Updated: 8:00 AM, Monday, October 12, 2009
How do I login to SkillPort? What do I need to use SkillPort? How do I know if my web browser is configured correctly? Who can I contact for problems after I successfully login? Where can I find Instructor Led Training Resources and Enroll in an Online Course?