Please submit your non-technical Vignette questions via the “Web Site Comments” form.

If your department is already using Vignette, the Content Supervisor in your area should complete the ISS Web Service Request Form and indicate the sections of the site to which you should be granted access. If your department is not currently using Vignette, please complete the ISS Web Service Request Form and someone will contact you.

If you have questions about adding new pages or changing your navigation, please have your Content Supervisor contact the business analyst assigned to your area.

Due to server caching, your published content may take up to 4 hours to appear.

General Features and Set Features pull content from the Highlight Title, Highlight Blurb and Highlight Image of the article or story they reference. Make sure these fields are filled in for your content to appear.

The sidebar title.

It is possible that your content hasn’t been channeled appropriately. Content must be channeled to appear on the site. Click on the "Channels" tab in the Item Properties window, then add the channel(s) to which the item should be associated.

Images are required to be a certain size. For articles, they should be 460x200 pixels; for highlights, they should be 220x120.

Make sure you have created a content order associated to the channel. The content order should be named "__Order for [Channel Name]", and once you create it you can add all the relevant content items.

Any computer on the GW network can access Vignette. If you wish to access Vignette from off campus, you must first log into the VPN at http://vpn.gwu.edu.

Vignette training will be offered through ISS Software, Education and Training on a regular basis. Please visit the MyGW Tools & Resources tab, click on “Training, Web-based – SkillPort” and then search for “Vignette”. You must be an authorized Content Supervisor or Content Contributor to attend Vignette training.