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ZenWorks Patch Management
Posted: 10:36 AM, Thursday, January 26, 2005
Last Updated: 8:55 AM, Monday, November 14, 2005
Agent Installation

Step 1 Add your GW NetID (WITHOUT the @gwu.edu) to your computer description. This will allow the GWU patchmaster (patchy@gwu.edu) to contact you regarding your computer patch status. For shared workstations please use the NetID of the area supervisor

For Windows XP
  1. Right click on my Computer
  2. click properties
  3. click Computer name
  4. enter your GWmail address in the Description field.
  5. Click ok
For Windows 2K
  1. Right click on my Computer
  2. click Manage
  3. Right click on the Computer Management (Local) on the machine and choose properties.
  4. Change to the Network Identification Property Sheet and enter your gwmail address in the Description field.
  5. Click ok

Step 2 Go to http://helpdesk.gwu.edu/software/download.html Select ZenWorks Patch Management Or copy and paste this link into your browser http://helpdesk.gwu.edu/software/download/win/patchy.exe

The download will ask for a Username and password. The Username is patchy and the password is patchy4iss.

Run patchy.exe. (If no run option is presented, save patchy.exe to an appropriate directory (e.g. c:\downloads, then double click and run).

If presented with a dialog like this

Patchy Unzip Dialog Box

Click unzip. When the ok button appears, click ok and the installation will begin.

During the installation, your firewall may ask you to allow 3 programs to access the internet. Setup should be allowed onetime access to the internet. Gravatix and dupdate are the core patch management programs and should be allowed anytime always on access to the internet When the black installation message box disappears your installation is complete

Depending on your firewall configuration, you may need to add patchy.gwu.edu to your list of allowed urls. The patchmaster may contact you requesting this change.

Patchy Firewall Dialog Box

Please send any questions or concerns to patchy@gwu.edu.

The Zen Patch Management User Guide (for older version of patchy) and Patch User Experience (for newer version of patchy) are available in PDF format.

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If you would like a response, please send an email to the ISS Suggestion Box at suggest@gwu.edu.

Support & Contact Info:
Help Desk: (202) 994-5530
EAS Help Desk: (202) 994-5530, option 4
System Status: (202) 994-5530, option 3
Support: ITHelp Request
Suggestions: suggest@gwu.edu

The George Washington University
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44983 Knoll Square, Bldg II, Suite 351
Ashburn, VA 20147
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