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ISS Supported Software
Posted: 10:00 AM, Wednesday, September 13, 2006
Last Updated: 7:00 PM, Tuesday, June 30, 2009

Below are some examples of software supported by ISS. The following list is not intended to be inclusive or exclusive of all software supported by ISS. ISS staff have received training to support the following software. ISS will assist as much as possible with applications not listed below.

 
Mac OS
Windows
Operating Systems
  • OS X 10.x and higher
  • XP SP2 and higher
MS Office Suites
  • 2004 and higher
  • 2003 and higher
Mail Clients
  • Colonial Mail
  • GWmail
  • Apple Mail 2 and higher
  • Microsoft Entourage
  • Outlook Express 5.0
  • Thunderbird 2
  • Pine (via Shell access)

 

  • Colonial Mail
  • GWmail
  • Novell GroupWise 7 and higher
  • Outlook Express 6.0 and higher
  • Outlook 2003 and higher
  • Pine (via Shell access)
  • Windows Mail
  • Windows Live Mail
  • Thunderbird 2
Web Browsers
  • Mozilla Firefox 3 and higher
  • Safari 3 and higher
  • IE 6 and higher
  • Mozilla Firefox 3 and higher
  • Safari 3 and higher
University Specific Applications
-
  • Account Management Console
  • Banner
  • Blackboard
  • Citrix Services
  • Colonial Calendar
  • Data Warehouse / Cognos
  • Enterprise Accounting System
  • GLearn
  • GW Alert
  • GW ListServ
  • GWdocuments/GWscan
  • GWeb Information System
  • GWireless VPN
  • MyGW Portal
  • Pinnacle Systems
  • Time Reporting System / Kronos
  • J-Initiator
  • Novell Client
SSH and SFTP
  • Built-in Mac SSH
  • SSH 3.x (ssh and sftp)
AntiVirus
  • Norton AntiVirus 10.x
  • Symantec AntiVirus 10.x
  • Symantec Client Firewall 8.x
Important Information about Microsoft Vista

Microsoft Vista should not be purchased by any administrative departments or individuals for use at GW. Vista is not currently supported for use on the GW network or to access GW enterprise systems such as EAS, Banner, or Blackboard. Learn more here.
[Updated: 02.06.07 | 9:45PM]

Important Information about Internet Explorer 7.0

Individuals who utilize GW web-based applications such as Banner, EAS, and Kronos should not download Microsoft Corporation's new release of Internet Explorer 7 (IE7) onto University workstations. GW, Microsoft, and other vendors are working to enable IE7 compatibility with GW applications.

Additional information regarding compatibility will be posted as it becomes available.

Please note that for those University workstations that have Patchlink installed, IE7 will be blocked from automatic installation on workstations. For those users whose workstations do not have Patchlink installed and will not be able to benefit from this block, please call your Local Support Partner for assistance.
[Updated: 11.07.06 | 4:20PM]

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If you would like a response, please send an email to the ISS Suggestion Box at suggest@gwu.edu.

Support & Contact Info:
Help Desk: (202) 994-5530
EAS Help Desk: (202) 994-5530, option 4
System Status: (202) 994-5530, option 3
Support: ITHelp Request
Suggestions: suggest@gwu.edu

The George Washington University
Help Desk Hours:
Monday-Friday: 7:00AM - 10:00PM
44983 Knoll Square, Bldg II, Suite 351
Ashburn, VA 20147
ITS Fax: (202) 994-0101
Help Desk Fax: (703) 726-4111