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Frequently Asked Questions (FAQs)
Posted: 11:20 AM, Wednesday, June 11, 2003
Last Updated: 2:00 PM, Thursday, March 15, 2012

Below are some frequently asked questions at the IT Support Center.

  • For questions about applying for admissions or checking your application status, contact the Admissions Office.
  • For questions about payroll, contact the Payroll Office.
  • For questions about alumni activities, contact the Alumni Office.
  • For questions about adding or dropping classes, checking seat availability in a class, getting an unofficial transcript, seeing your grades or reviewing account charges and balance information, contact the Registrar's Office.

Acad (UNIX)
aSNAP
Basic SAS Installation
Getting an account, setting up Web Pages, department/student org email with GPine, etc. Convenient internet access in Gelman Library and other locations on campus Installing SAS, requirements and SETINIT files
BlackBoard @ GW
Citrix
GWmail
Basic questions to get students started with GW's new online course system. Citrix Access Questions Student and alumni email system.
E-Mail Password Reset
GW1X Configuration
GWemail
Password resets, strong passwords, changing passwords. Step-by-step instruction for connecting to the GW1X wireless network with your iPad/iPhone/Android Faculty and staff email system.
GWemail Encryption
Internet Browsers
LISTSERV
GWemail Encrytion (GME) Service. Configuring Internet Explorer and other Internet browsers for compatibility with GW Systems Subscribing, unsusbscribing, creating, passwords, contacting owners, documentation, etc.
NetID
Quotas/Disk Spaces
The Voice Directory
What is a NetID, Why get a NetID, How to obtain a NetID Information on managing your disk usage on GWMail
  • Departmental Directory Administration
  • Telephone Directory
  • Speech Enabled Directory System
Web Pages
Windows 7
Wireless Access
Getting started, allotted disk space, publishing, CGI scripts, etc. Windows 7 requirements and supported hardware Basic questions about GWireless and wireless internet access on the main campus


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If you would like a response, please send an email to the Division of IT Suggestion Box at suggest@gwu.edu.

Support & Contact Info:
IT Support Center: (202) 994-GWIT (4948)
System Status: (202) 994-GWIT, option 7
Support: ITHelp Request
Suggestions: suggest@gwu.edu
The George Washington University		 IT Support Center Hours:
24 Hour, 7 Days a week
44983 Knoll Square, Enterprise Hall, Suite 351
Ashburn, VA 20147
Support Center Fax: (703) 726-4111