ISS Help Desk: Frequently Answered Questions

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Frequently Answered Questions (FAQs)

Posted: 11:20 AM, Wednesday, June 11, 2003
Last Updated: 8:00 AM, Tuesday, October 6, 2009

Below are some frequently answered questions at the Help Desk.

For questions about applying for admissions or checking your application status, contact the Admissions Office.
For questions about payroll, contact the Payroll Office.
For questions about alumni activities, contact the Alumni Office.
For questions about adding or dropping classes, checking seat availability in a class, getting an unofficial transcript, seeing your grades, or reviewing account charges and balance information, contact the Registrar's Office.

Colonial Mail	Account Management Console (PDF Format)	Colonial Mail Passwords
Alumni email forwarding service, email accounts after graduation, spam, forwarding, vacation/auto-responders, etc...	How to set up mail forwarding, vacation messages, changing passwords, checking your disk usage.	Password resets, good passwords, changing passwords.
NetID	Acad (UNIX)	Quotas/Disk Spaces
What is a NetID, Why get a NetID, How to obtain a NetID	Getting an account, setting up Web Pages, department/student org email with GPine, quotas...	Information on managing your disk usage on GWMail
LISTSERV	Wireless Access	aSNAP
Subscribing, unsusbscribing, creating, password, contacting owner, and documentation, etc...	Basic questions about GWireless and Wireless internet access on the main campus.	Convenient internet access in Gelman Library and other locations on campus
BlackBoard @ GW	Basic SAS Installation	Citrix
Basic questions to get students started with GW's new online course system.	Installling SAS, requirements and SETINIT files	Citrix Access Questions
Web Pages	Internet Browsers	The Voice Directory
Getting started, allotted disk space, publishing, cgi scripts, etc...	Configuring Internet Explorer and other Internet browsers for compatibility with GW Systems	Departmental Directory Administration Telephone Directory Speech Enabled Directory System


Support & Contact Info: Help Desk: (202) 994-5530 EAS Help Desk: (202) 994-5530, option 4 System Status: (202) 994-5530, option 3 Support: ITHelp Request Suggestions: suggest@gwu.edu		Help Desk Hours: Monday-Friday: 7:00AM - 10:00PM 44983 Knoll Square, Bldg II, Suite 351 Ashburn, VA 20147 ITS Fax: (202) 994-0101 Help Desk Fax: (703) 726-4111