Frequently Answered Questions (FAQs)
Below are the frequently answered questions at the Help Desk on topics such as GWMail, NetID, Web Pages, LISTSERV® list, Disk usage and Quota issues to name a few. If you think we should add questions to our list, please email us at ithelp@gwu.edu. |
| Alumni email forwarding service, email accounts after graduation, spam, forwarding, vacation/auto-responders, etc... | How to set up mail forwarding, vacation messages, changing passwords, checking your disk usage. | Password resets, good passwords, changing passwords. |
| What is a NetID, Why get a NetID, How to obtain a NetID | Getting an account, setting up Web Pages, department/student org email with GPine, quotas... | Information on managing your disk usage on GWMail |
| Subscribing, unsusbscribing, creating, password, contacting owner, and documentation, etc... | Basic questions about GWireless and Wireless internet access on the main campus. | Convenient internet access in Gelman Library and other locations on campus |
| Basic questions to get students started with GW's new online course system. | Installling SAS, requirements and SETINIT files | Citrix Access Questions |
| Getting started, allotted disk space, publishing, cgi scripts, etc... | Configuring Internet Explorer and other Internet browsers for compatibility with GW Systems |
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| Support & Contact Info: Help Desk: (202) 994-5530 EAS Help Desk: (202) 994-5530, option 4 System Status: (202) 994-5530, option 3 Support: ITHelp Request Suggestions: suggest@gwu.edu |
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Help Desk Hours: Monday-Friday: 7:00AM - 7:00PM 44983 Knoll Square, Bldg II, Suite 351 Ashburn, VA 20147 ITS Fax: (202) 994-0101 Help Desk Fax: (703) 726-4111 |