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NetID
Posted: 10:37 AM, Monday, April 3, 2006
Last Updated: 2:30 PM, Wednesday, August 31, 2011

GWMail FAQs | GWemail FAQs

 

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General:

  1. What is a NetID?
  2. What's the difference between a NetID and a GWemail/GWMail account?
  3. What's the difference between an individual NetID and a department NetID?
  4. What's the difference between a NetID and a GWid?
  5. How can I change my password?
  6. I've forgotten my password. How can I reset it?
  7. How can I change the name on my account?
  8. What will I use my NetID for besides logging in to e-mail?
  9. What else do I need to know about using my NetID?
  10. Can I change my NetID?
  11. I received a NetID account termination warning. How do I save my e-mail before my NetID is deactivated?
  12. I don't want my NetID any more. How do I request that it be deleted?

Students:

  1. Why do I need a NetID?
  2. When may I get my NetID?
  3. How do I get my NetID?
  4. How long may I keep my NetID?
  5. I only need a NetID for Blackboard access. May I get a NetID with no e-mail account?
  6. I have another e-mail account through my school (e.g., the law school). Do I still need a NetID?
  7. I tried to create a NetID online, but I got an error message. Why?
  8. I had an account when I was at GW before, and now I've returned. How can I reactivate my old account?
  9. I just created a NetID, but I can't log in to Blackboard. Why?
  10. How do I change the name on my account?
  11. I received an account termination warning, but I am still a student. What should I do?
  12. I received an account termination warning, but I plan to take classes again in the future. Can I keep my account active until I come back?
  13. I received an account termination warning. I have finished my classes, but I haven't graduated yet. Can I keep my account until I graduate?

Faculty/Faculty Emeriti:

  1. Why do I need a NetID?
  2. When may I get my NetID?
  3. How do I get my NetID?
  4. How long may I keep my NetID?
  5. I only need a NetID for Blackboard access. Can I get a NetID with no e-mail account?
  6. I have an e-mail account through my school (e.g., the law school). Do I still need a NetID?
  7. I tried to create a NetID online, but I got an error message. Why?
  8. I had an account when I was at GW before, and now I've returned. How can I reactivate my old account?
  9. I just created a NetID, but I can't log into Blackboard.
  10. How do I change the name on my account?
  11. I received an account termination warning, but I am still a faculty member. What should I do?
  12. I received an account termination warning, but I expect to teach again in the future. May I keep my account active until I return?

Staff:

  1. Why do I need a NetID?
  2. When may I get my NetID?
  3. How do I get my NetID?
  4. How long can I keep my NetID?
  5. I have an e-mail account through my department/school/institute (e.g., the law school). Do I still need a NetID?
  6. I tried to create a NetID online, but I got an error message. Why?
  7. I had an account when I was at GW before, and now I've returned. How can I reactivate my old account?
  8. How do I change the name on my account?
  9. I received an account termination warning, but I am still a staff member. What should I do?
  10. I received an account termination warning. My staff position has ended, but I am going to continue to work for GW as a contractor. How can I keep my account active?

Affiliates:

  1. Who may get an affiliate NetID?
  2. Who sponsors an affiliate for a NetID?
  3. When may I get my NetID?
  4. How do I get my NetID?
  5. How long may I keep my NetID?
  6. I only need a NetID for Blackboard access. Can I get a NetID with no e-mail account?
  7. How do I change the name on my account?
  8. How do I reset my password?
  9. I received an account termination warning, but I am still affiliated with GW. What should I do?
  10. I am still at GW, but my sponsor is changing. Do I need to do anything?
  11. I am an account sponsor. The person I sponsor is leaving GW earlier than expected. Whom should I notify?

Alumni:

  1. Why should I have a NetID?
  2. When do I become eligible for a NetID?
  3. How do I get my NetID?
  4. Do I get an e-mail account with my NetID?
  5. I received an account termination warning, but I just graduated. Don't I get to keep my NetID?
  6. I am a GW alumnus/alumna, and I established a NetID through the Alumni Online Community registration page. Now I'm auditing a course and I need access to Blackboard and e-mail. What do I do?
  7. I graduated more than a year ago and I still have e-mail access. When is my e-mail account going to be turned off?


General:

1. What is a NetID?

A NetID is a user ID between 3 and 12 characters long that is associated with an account in the GW NetID system. The NetID is entered, along with a password, to access various GW systems, such GWemail/ GWMail (e-mail systems), Blackboard (the course management system), and myGW (GW's online portal). If the NetID account has e-mail privileges associated with it, the accountholder's e-mail address is NetID@gwu.edu (for faculty & staff) or NetID@gwmail.gwu.edu (for students & alumni).

Each member of GW's student body, faculty and staff is expected to establish a NetID. A person may have only one NetID.

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2. What's the difference between a NetID and a GWemail/GWMail account?

Your GWemail/GWMail account is your account on GW's university-wide e-mail system. Your NetID is your e-mail username, but it is also used to log in to a number of other GW systems. When asked to enter your NetID, don't include the @gwu.edu portion of your e-mail address, as this is not part of your NetID.

Everyone with a GWemail/GWMail account has a NetID, but not everyone with a NetID has a GWemail/GWMail account; GWemail is reserved for staff and faculty members while GWMail is reserved for students and alumni.

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3. What's the difference between an individual NetID and a department NetID?

An individual NetID is associated with a specific person; only that person is authorized to use the account for any reason. If the account holder loses NetID eligibility, the account is deactivated.

Departments and organizations at GW (including academic departments and programs, administrative departments, research centers and institutes and student organizations) may establish NetID's in order to have organizational e-mail accounts. A department NetID is not used to access any system other than the e-mail system. The account may have more than one authorized user, and it is not deactivated when an authorized user leaves GW. It is only deactivated upon request of the department.

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4. What's the difference between a NetID and a GWid?

NetID GWid
Identifies an account in the NetID system Identifies a record in the Banner system
Alphanumeric, 3-12 characters Capital 'G' followed by 8 digits
Password is 8 characters minimum PIN is exactly 6 characters
Used to log in to many systems Used to log in to GWeb Information System
Deactivated after accountholder leaves GW May still be used to log in after you leave GW
Associated with a person for life Associated with a person for life

The NetID is used to access a broad range of systems at GW. NetID eligibility is limited to GW students, faculty, staff, alumni and affiliated individuals. Faculty and staff who leave GW lose NetID eligibility, as do students who leave without graduating. Once deactivated, a NetID remains in the system for about two years and may be reactivated if the accountholder returns to GW within that period. After being inactive for about two years, an account will be removed from the system; the NetID will then be available to the next person who requests it.

A GWid (always the letter 'G' followed by eight digits) identifies a person in Banner, GW's enterprise database. Once assigned, a GWid is associated with a person for life. Anyone with a student, faculty, staff and/or alumni role may log in to the GWeb Information System (Banner's self-service interface) using a GWid and PIN, even after leaving GW. The GWeb Information System allows users to review, and in some cases update, their records. Individuals may be asked to provide their GWid's when doing business with various offices at GW, as faculty and staff may use the GWid to look up a record in Banner.

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5. How can I change my password?

You may change your password online through the Account Management Tool. Log in to the Account Management Tool using your NetID and your current password.

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6. I've forgotten my password. How can I reset it?

If you don't remember your current password, you may reset it using the Account Management Tool. You must know your GWid and date of birth to use the form. If you are not able to use the form, contact the IT Support Center at 202-994-GWIT (4948) for assistance.

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7. How can I change the name on my account?

The NetID system is updated nightly with first and last names from Banner, so the name that is on your Banner record will also be on your NetID account. This name will appear in the online directory, and you may see it in other places where you use your NetID.

If you are or have ever been a GW employee (i.e., received a paycheck through GW's payroll system), file an employee data change request with Human Resource Services. If you have never been a GW employee but have been a GW student, file a student name change request with the Office of the Registrar. If you have a faculty appointment but have never been paid directly by GW, contact the Medical Faculty Affairs office (SMHS and SPHHS faculty) or the Faculty Personnel office (all other faculty). If you are an affiliated university constituent (contractor, visiting scholar, etc.) and have never been a faculty or staff member, contact the Online Directory Administrator.

If the first name listed in Banner is your legal first name but not the first name you generally use, please indicate that you would like a "preferred first name" entered in Banner, not a new legal first name.

Once your name is changed in Banner, the NetID system will be updated within 24 hours.

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8. What will I use my NetID for besides logging in to e-mail?

You will use your NetID and password if: you log in to the myGW Portal, Blackboard or Acad; you use the GWireless network, the Virginia Campus computer labs or the VPN; if you want to administer a LISTSERV distribution list or download certain software from the IT Support Center website. You will need to have a NetID before you can set up a G1 account to use the computer labs and classrooms maintained by Academic Technologies, and your G1 account, though technically a separate account, will usually have the same ID and password as your NetID account. This is not a comprehensive list—these are merely some examples of places where the NetID is required.

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9. What else do I need to know about using my NetID?

You should be familiar with the Code of Conduct for Users of Computing Systems and Services. Among other things, this policy states that you may not use another person's account or allow another person to use your account. Please read the policy if you have not done so already.

You may also find more information in the GW NetID: Individual Accounts Policy.

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10. Can I change my NetID?

A NetID cannot be changed once created.

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11. I received a NetID account termination warning. How do I save the e-mail in my e-mail account before my NetID is deactivated?

If you have a large number of messages you wish to save, the most efficient course of action is to download them from the GWemail/GWMail server to your own computer. You cannot do this through the GWemail/GWMail web interface. You will have to connect to your account through an e-mail program that supports IMAP account access, such as Microsoft Outlook, Mozilla Thunderbird, Pegasus Mail, Apple Mail or Eudora. With IMAP access you can move messages easily between folders on the server and folders on your own computer ("local folders"). You can even connect to more than one account at once and move messages between them (assuming both accounts allow IMAP access).

For information about how to set up an IMAP connection to your account and archive your mail to local folders, point your browser to the GWemail configuration instructions. For additional assistance, please contact the Division of IT Support Center at 202-994-GWIT (4948).

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12. I don't want my NetID any more. How do I request that it be deleted?

Once your NetID is created you will have it for life. NetID deletion is not an available option at this time.

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Students:

13. Why do I need a NetID?

Every GW student is required to establish and maintain a NetID. The university uses the GW e-mail address associated with your NetID to communicate academic, administrative and emergency information to you. Most students will also need their NetIDs to log in to various university systems.

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14. When may I get my NetID?

You become eligible for a NetID once the Banner system indicates that you have officially accepted an offer of admission to GW (up to two terms ahead of your entry term). If you have been offered admission but have not officially accepted the offer, you are not yet eligible.

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15. How do I get my NetID?

You must claim your NetID online at http://identity.gwu.edu/claim. You will need to know your GWid and date of birth in order to request a NetID. Your GWid is the letter 'G' followed by eight numbers. It should be in your admissions packet, but if you cannot find it, visit the GWid page to retrieve it. If you are unable to locate your GWid, please contact the IT Support Center at 202-994-GWIT (4948).

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16. How long may I keep my NetID?

You may keep your NetID as long as you are a currently enrolled student. University regulations require that you be registered in the Banner system for each fall and spring term in order to maintain your student status. If you are not taking courses, you must be registered for leave of absence, continuous enrollment, study abroad or another valid status in order to maintain your NetID eligibility. For more information about the university's regulations, see the University Bulletin.

You will receive a warning message 30 days before your account is terminated. If your eligibility is restored during this warning period, you will be notified.

If you graduate from GW, you will be eligible to keep your NetID and e-mail account for life.

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17. I only need a NetID for Blackboard access. May I get a NetID with no e-mail account?

Any student who requests a NetID will get a GWMail account. If you do not plan on using this e-mail account, log in to GWMail and set up e-mail forwarding to an account you do check.

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18. I have another account through my school (e.g., the law school). Do I still need a NetID?

Yes. All GW students are required to have NetID's. The university uses the GWMail address associated with your NetID to communicate academic, administrative, and emergency information to you. Other e-mail addresses cannot be used by the system that GW uses to send important notices to all students. Most students also need their NetID's to log in to various university systems. If you do not intend to check your GWMail account frequently, be sure to log in to the GWMail system and set up e-mail forwarding to an account that you do check.

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19. I tried to create a NetID online, but I got an error message. Why?

There could be several reasons for this. Some of them may be:

• You entered an incorrect GWid
• Your date of birth is incorrect in Banner
• You have requested confidentiality through the Office of the Registrar
• You already have a NetID
• You are not eligible for a NetID

To check your GWid and date of birth, contact the IT Support Center at 202-994-GWIT (4948).

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20. I had an account when I was at GW before, and now I've returned. How can I reactivate my old account?

You must be in Banner as an incoming or registered student for your account to be active. Once this role has been established in Banner your account should automatically be re-enabled. Your password will not have changed since you last used the account; if you do not remember it, you may reset it at http://identity.gwu.edu.

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21. I just created a NetID, but I can't log in to Blackboard. Why?

Blackboard is updated several times a day with new account information from the NetID system and new course assignment information from Banner. If you created your NetID today, you will be able to log in after the next update.

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22. How do I change the name on my account?

The NetID system is updated several times a day with first and last names from Banner, so the name that is on your Banner record will also be on your NetID account. This name will appear in the online directory and in Blackboard, and you may see it in other places where you use your NetID.

If your legal name has changed, you must file a name change request form and supporting documentation with the appropriate office to have the name changed in Banner. If you are a student who is or has been employed by GW in any capacity (including work-study jobs), file an employee data change request with Human Resource Services. If you are a student who has never been a GW employee, file a student name change request with the Office of the Registrar.

If you generally go by a first name other than your legal first name (for example, your middle name or a nickname) and prefer to have that first name in the NetID system, e-mail the Office of the Registrar from your GWemail account and ask them to put a "preferred first name" in Banner for you. (Be sure to emphasize that you are not asking for a change to the legal first name in Banner so that you do not have to provide supporting documentation.)

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23. I received an account termination warning, but I am still a student. What should I do?

Log in to the GWeb Information System and select "Student Detail Schedule" from the Registration Menu to make sure that you are registered for the current term. Even if you are on continuous enrollment, a leave of absence or study abroad, this must show up in the registration system to be official. You should see a registration with an "associated term" that is the current term.

If you turned in a registration transaction form but don't see any registration in GWeb for the current term, select "View Administrative Holds" from the Student Records Information Menu to see if there are any holds on your account. Some types of holds do not allow you to register. Take whatever steps are necessary to resolve any registration holds. Once the holds are removed from your account, contact the Office of the Registrar and ask them to process any pending registration.

If you did not turn in a registration transaction form for the current term, or if there are no holds on your account but you are not registered, contact your advisor, your academic department or the Office of the Registrar for assistance.

If you were registered for the last term, then you have 30 days from when you receive your account termination warning before your account will actually be deactivated. If you regain student status during this 30-day period, you will receive an automatic notification from the NetID system that your account eligibility has been restored. If your account is deactivated, you may call the IT Support Center at 202-994-GWIT (4948) once you regain student status to request reactivation of your account.

During your 30-day warning period, you will not be able to log in to myGW.

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24. I received an account termination warning, but I plan to take classes again in the future. Can I keep my account active until I come back?

No. If you are no longer an enrolled student and you are not a GW graduate, you are no longer eligible for a NetID account. If you return as a student within two years from when your account is deactivated, you may call the IT Support Center at 202-994-GWIT (4948) to have your old account reactivated at that time.

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25. I received an account termination warning, but I just graduated. Don't I get to keep my account?

Alumni are eligible to keep their NetIDs and GWMail accounts for life. If you received a termination warning, chances are your degree hasn't officially been awarded yet. Log in to the GWeb Information System and view your unofficial transcript. If you see a degree with a status of "Awarded," then you are officially a GW graduate. If you see "Sought," "Not Cleared," "Applied for Degree Clearance" or some other status besides "Awarded," then you have not officially been awarded your GW degree yet.

If GWeb indicates that your degree was awarded recently (within the last week or so) and you have not received a message informing you that your account eligibility has been restored, it is possible that your status has not yet been updated in the alumni records system. Your record should be updated within a week, restoring your eligibility. However, if your 30-day warning period is due to expire within the week, please contact the Advancement Records office and ask them to update your record to reflect your alumnus/a status.

University regulations require degree-seeking students to be continuously enrolled (i.e., registered for each fall and spring term) until the degrees are conferred. If you are no longer a student but are not yet a graduate, then you are not eligible for a NetID. If your degree clears during your 30-day warning period, your account status will be updated automatically and you will be notified that your account is no longer scheduled for termination. If your degree does not clear during that period, the account will be deactivated. You may contact the IT Support Center at 202-994-GWIT (4948) once your degree is awarded or once you register again to request reactivation of your account.

For more information about university regulations, see the University Bulletin.

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Faculty:

26. Why do I need a NetID?

Every GW faculty member is required to establish and maintain a NetID. The University uses the GWemail address associated with your NetID to communicate administrative and emergency information to you and publishes the GWemail address in GW's online directory. You will need a NetID in order to establish a G1 account and use computers in GW's labs and classroom or to establish an account on the Acad systems for academic computing. You will also need a NetID to use the Blackboard course management system. This is not a comprehensive list—you may be asked to provide your NetID for other purposes as well.

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27. When may I get my NetID?

You become eligible for a NetID as a faculty member once your appointment is in the Banner system. Eligibility may begin up to one year ahead of the start date of the appointment (though appointments are rarely in the system that early). Your appointment, whether paid or unpaid, must be in the Banner system in order to confer NetID eligibility.

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28. How do I get my NetID?

You must request your NetID online at http://identity.gwu.edu/claim. You will need to know your GWid and date of birth in order to request a NetID.

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29. How long may I keep my NetID?

A faculty member with a paid appointment is eligible to keep his/her NetID for one year after the end of the appointment. A faculty member with an unpaid appointment loses account eligibility as soon as the unpaid appointment is terminated. You will receive a warning message 30 days before your account is terminated. Faculty Emeriti maintain account eligibility for life.

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30. I only need a NetID for Blackboard access. Can I get a NetID with no e-mail account?

Any faculty member who requests a NetID will get a GWemail account. If you do not plan on using this e-mail account log in to GWemail at https://my.gwu.edu/mod/email/?ext=2&subrole=faculty and set up e-mail forwarding to an account you do check.

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31. I have an e-mail account through my school (e.g., the law school). Do I still need a NetID?

Yes. All GW faculty members are required to have NetID's. The university uses the GWemail address associated with your NetID to communicate administrative and emergency information to you. Other e-mail addresses cannot be used by the system that GW uses to send important notices to all faculty. Most faculty members also need their NetID's to log in to various University systems. If you do not intend to check your GWemail account, log in to the GWemail system and set up e-mail forwarding to an account you do check.

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32. I tried to create a NetID online, but I got an error. Why?

There could be several reasons for this. Some of them may be:

• You entered an incorrect GWid
• You already have a NetID
• You are not eligible for a NetID

To check your GWid and PIN, make sure you are able to use them to log in to GWeb Information System. For additional assistance, contact the IT Support Center at 202-994-GWIT (4948).

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33. I had an account when I was at GW before, and now I've returned. How can I reactivate my old account?

Once your faculty appointment is in Banner your account will be reactivated. Your password will not have changed since you last used the account; if you do not remember it, you may reset it at http://indentity.gwu.edu.

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34. I just created a NetID, but I can't log in to Blackboard.

Blackboard is updated several times a day with new account information from the NetID system and new course assignment information from Banner. If you created your NetID today, you will be able to log in after the next update.

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35. How do I change the name on my account?

The NetID system is updated nightly with first and last names from Banner, so the name that is on your Banner record will also be on your NetID account. This name will be used for the online directory; it will appear in Blackboard; and you may see it in other places where you use your NetID.

If your legal name has changed, you must file an employee data change request, accompanied by a copy of your Social Security card, with Human Resource Services.

If you generally go by a first name other than your legal first name (for example, your middle name or a nickname) and prefer to have that first name in the NetID system, e-mail the Human Resource Services Records & Data Management office from your GWemail account and ask them to put a "preferred first name" in Banner for you. (Be sure to state that you are not asking for a change to the legal first name in Banner.)
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36. I received an account termination warning, but I am still a faculty member. What should I do?

If you received a termination warning, it probably indicates that your most recently faculty appointment is not in Banner or it ended more than one year ago. Your appointment, whether paid or unpaid, must be in the Banner system in order to confer NetID eligibility. You may view your paid appointments in GWeb Information System; from the Employee Information menu, select "Current and Past Jobs." Unpaid appointments may not be viewed in GWeb Information System.

If you believe you should have a current appointment in Banner, or you want to inquire about obtaining a paid or unpaid appointment, please contact the academic department with which you are affiliated for assistance.

If you regain faculty status during your 30-day warning period, you will receive an automatic notification from the NetID system that your account eligibility has been restored. If your account is deactivated, you may call the Division of IT Support Center at 202-994-GWIT (4948) once you regain faculty status to request reactivation of your account.

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37. I received an account termination warning, but I expect to teach again in the future. May I keep my account active until I return?

No. You must have a paid or unpaid faculty appointment in order to be eligible for a NetID as faculty, and eligibility ends one year after the end of your appointment. If you want to inquire about obtaining a paid or unpaid appointment, please contact the academic department with which you are affiliated.

If your NetID is deactivated and you return to GW within two years of the deactivation date, you may call the IT Support Center at 202-994-GWIT (4948) to have it reactivated.

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Staff:

38. Why do I need a NetID?

Every GW staff member is required to establish and maintain a NetID. The University uses the GWemail address associated with your NetID to communicate administrative and emergency information to you and publishes the GWemail address in GW's online directory. You need a NetID to log in to the myGW portal, use the GWireless network, download certain software and access various other university systems.

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39. When may I get my NetID?

You become eligible for a NetID as a staff member on the day you start your GW position (your employment information must be in Banner, so if your hire paperwork is submitted late, it may delay the start of your account eligibility).

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40. How do I get my NetID?

You must request your NetID online at http://identity.gwu.edu/claim. You will need to know your GWid and date of birth in order to request a NetID.

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41. How long can I keep my NetID?

As a staff member, you are eligible for a NetID until your GW position ends. At that time, you will receive an e-mail message informing you that your account will be terminated in seven days.

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42. I have an e-mail account through my department/school/institute (e.g., the law school). Do I still need a NetID?

Yes. All GW staff members are required to have NetID's. The university uses the GWemail address associated with your NetID to communicate administrative and emergency information to you. Other e-mail addresses cannot be used by the system that GW uses to send important notices to all staff. Most staff members also need their NetID's to log in to various university systems. If you do not intend to check your GWemail account frequently, be sure to log in to the GWemail system and set up e-mail forwarding to an account you do check.

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43. I tried to create a NetID online, but I got an error message. Why?

There could be several reasons for this. Some of them may be:

• You entered an incorrect GWid or date of birth
• You already have a NetID
• You are not eligible for a NetID

To check your GWid and date of birth in the system, contact the IT Support Center at 202-994-GWIT (4948).

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44. I had an account when I was at GW before, and now I've returned. How can I reactivate my old account?

Contact the IT Support Center at 202-994-GWIT (4948) to ask whether your old account is still in the NetID system, and if it is, request that it be activated. Your staff position must be in Banner before we can reactivate your account. Your password will not have changed since you last used the account; if you do not remember it, you may reset it at http://identity.gwu.edu.

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45. How do I change the name on my account?

The NetID system is updated nightly with first and last names from Banner, so the name that is on your Banner record will also be on your NetID account. This name will be used for the online directory and it will appear in Blackboard and you may see it in other places where you use your NetID.

If your legal name has changed, you must file an employee data change request, accompanied by a copy of your Social Security card, with Human Resource Services.

If you generally go by a first name other than your legal first name (for example, your middle name or a nickname) and prefer to have that first name in the NetID system, e-mail the Human Resource Services Records & Data Management office from your GWemail account and ask them to put a "preferred first name" in Banner for you. (Be sure to state that you are not asking for a change to the legal first name in Banner.)

Once your name is changed in Banner, the NetID system will reflect the changes after the next update.

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46. I received an account termination warning, but I am still a staff member. What should I do?

If you received a termination warning, it probably indicates that your staff position is not in Banner. (If you work at GW but do not receive a paycheck from GW, you are not considered GW staff; please see the information for Affiliates.) You may view your staff positions in GWeb Information System; from the Employee Information menu, select "Current and Past Jobs." You should see a job with a begin date of today or earlier and an end date that is blank or in the future.

If you believe that the information in Banner is incomplete and/or incorrect, please contact your supervisor or your department's liaison within Human Resources.

If you regain staff status during your seven-day warning period, you will receive an automatic notification from the NetID system that your account eligibility has been restored. If your account is deactivated, you may call the IT Support Center at 202-994-GWIT (4948) once you regain staff status to request reactivation of your account.

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47. I received an account termination warning. My staff position has ended, but I am going to continue to work for GW as a contractor. How can I keep my account active?

If you are no longer a GW employee (i.e., you will no longer be receiving a paycheck through the GW payroll system), but you will still be working for GW through another company or as an independent contractor, then you must be sponsored for a NetID as a "GW affiliate" (or "affiliated university constituent"). Since you already have an account, you should not fill out the online affiliate account request form. The dean or head of the department you are working for must contact the Online Directory Administrator (the Human Resource Services staff member who handles affiliate accounts) at elecdir@gwu.edu. Your sponsor should explain that you were a staff member who will now be a contractor and should provide the following information:

• Your NetID
• Your GWid
• Your name
• Your campus office address and phone (or other contact information)
• The expected duration of your GW affiliation

Once Human Resource Services enters this information into Banner, you'll receive notification from the NetID system within 24 hours that your account eligibility has been restored.

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Affiliates:

48. Who may get an affiliate NetID?

Individuals who fall into the following categories are eligible for affiliate NetIDs with appropriate documentation and sponsorship:

Contractors (short-term and long-term). Includes independent contractors, individuals hired through temporary agencies and consulting firms and on-site staff of companies contracted to run GW operations (dining services, postal services, facilities, bookstore, etc.). Please note: temporary or "wage" staff who are paid through GW's payroll system are not classified as contractors and should request accounts through the staff account request process.

Visiting scholars. Includes participants in visiting scholar programs such as those hosted by the Research Program in Social and Organizational Learning (RPSOL), The Sigur Center for Asian Studies, the Institute for European, Russian, and Eurasian Studies, the School of Business, the Law School, The Center for International Science and Technology Policy, the Center for Nuclear Studies and The Space Policy Institute. Individual visiting scholars who are not part of an organized program but have been officially invited by GW are also eligible for NetID's. Please note: temporary faculty are not classified as visiting scholars and should apply for NetID's through the faculty account request process.

Medical Faculty Associates staff. Includes MFA staff with a documented need for a NetID account (e.g., staff whose job responsibilities include assisting GW faculty with Blackboard course management).

National Security Archive staff. Includes NSA staff who work at Gelman Library.

Foggy Bottom FRIENDS. Includes members of the Foggy Bottom FRIENDS group.

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49. Who sponsors an affiliate for a NetID?

An affiliate account sponsor may be a vice president, dean or department head. The sponsor must be a GW employee, i.e., an individual who holds a paid position with GW.

Contractors and visiting scholars: Sponsor is the dean or department head of the department with which the contractor or visiting scholar is affiliated.

Medical Faculty Associates staff: Eligible staff are usually sponsored by the senior associate dean for academic affairs in the School of Medicine and Health Sciences, but may be sponsored by another dean.

National Security Archive staff: Sponsored by the director of library information technology at Gelman Library.

Foggy Bottom FRIENDS. Sponsored by the director of DC & Foggy Bottom/West End affairs.

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50. When may I get my NetID?

You become eligible for a NetID on the day that your affiliation with GW begins.

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51. How do I get my NetID?

Your sponsor or another GW employee authorized by your sponsor must fill out an online request for an account. The request form is posted in the Account Center; the requestor must be logged in to myGW in order to fill out the form. [Note: If you have ever had any contact with GW in the past, you may already have a record in the Banner system. Please advise your sponsor of this and ask him/her to indicate this in the "Comments" section of the account request, as this will help prevent creation of a duplicate record.]

After the request is submitted, the account sponsor will receive an e-mail summarizing the details of the request. The sponsor must reply to the e-mail to confirm that the request is legitimate (the requestor, if different from the sponsor, will receive a copy of the e-mail but should not respond).

Once the sponsor confirms the legitimacy of the request, the online directory administrator, a human resource services staff member, will enter the affiliate's information into the Banner system. The requested account will then be automatically activated within 30 minutes. The sponsor will be notified by e-mail that the account is active and should pass this information on to the affiliate.

The sponsor (or requestor) must give the affiliate the initial account password that was entered into the request form. The affiliate should change the initial account password to something of his/her own choosing at http://identity.gwu.edu.

If a requested account is not activated within 14 days of the initial request, it will be deleted from the NetID system and a new request must be submitted.

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52. How long may I keep my NetID?

You may keep your NetID for the duration of your affiliation with GW. However, affiliate NetID's require periodic renewal. Toward the expected end of your affiliation with GW, or toward the end of the maximum renewal interval for your affiliation type (whichever comes first), your sponsor will be contacted by e-mail and asked whether your affiliation has been extended. Your sponsor must reply to the message if your account is to be renewed.

Once your affiliation with GW ends, you will receive an e-mailed warning notice advising you that your NetID account is scheduled for termination. Visiting scholars will receive 30 days' notice; all other affiliates will receive seven days' notice.

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53. I only need a NetID for Blackboard access. Can I get a NetID with no e-mail account?

Any affiliate who requests a NetID will get a GWemail account. If you do not plan on using this e-mail account log in to GWemail at https://my.gwu.edu/mod/email/?ext=2&subrole=staff and set up e-mail forwarding to an account you do check.

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54. How do I change the name on my account?

The NetID system is updated several times a day with first and last names from Banner, so the name that is on your Banner record will also be on your NetID account. This name will appear in the online directory, you will see it on Blackboard and you may see it in other places where you use your NetID.

If you have ever been a GW employee (i.e., received a paycheck through GW's payroll system), file an employee data change request with Human Resource Services. If you have never been a GW employee but have been a GW student, file a student name change request with the Office of the Registrar. If you have never been a GW employee or a GW student prior to becoming a GW affiliate, contact the online directory administrator to request that your name be changed in Banner.

If the first name currently in Banner is your legal first name but not the name to which you generally answer, please indicate that you would like a "preferred first name" entered in Banner, not a new legal first name.Once your name is changed in Banner, the NetID system will be updated within 24 hours.

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55. How do I reset my NetID password?

Visit http://identity.gwu.edu to change your password. If you need further assistance please contact the IT Support Center at 202-994-GWIT (4948).

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56. I received an account termination warning, but I am still affiliated with GW. What should I do?

Contact your account sponsor as soon as possible. Your account sponsor must contact the Online Directory Administrator and request that your account be renewed, indicating the amount of time for which your affiliation has been extended. Once that information is entered in Banner, you will receive a message informing you that your account eligibility has been restored. If your account is deactivated before the renewal information is entered in Banner, please ask the Online Directory Administrator to have your account reactivated.

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57. I am still at GW, but my sponsor is changing. Do I need to do anything?

If you move from one department to another, your account sponsor will change. Have your new account sponsor contact the online directory administrator to report the change. Your sponsor should explain that you are an affiliate who is changing departments and should provide the following information:

• Your NetID
• Your GWid (if known)
• Your name
• Your campus office address and phone (or other contact information)
• The expected duration of your GW affiliation

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58. I am an account sponsor. The person I sponsor is leaving GW earlier than expected. Whom should I notify?

Contact the online directory administrator to report the change. He/She will enter the affiliation end date in Banner, and once this date is reached the affiliate will receive an e-mail warning that the account is scheduled for termination. Visiting scholars receive 30 days notice; other affiliates receive seven days notice. If you would prefer that the account be terminated immediately, be sure to let the Online Directory Administrator know.

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Alumni:

59. Why should I have a NetID?

A NetID will allow you to log in to the myGW Portal, through which you may access the GW Alumni Online Community. MyGW also has other links to areas of GW's website that might be of interest to alumni.

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60. When do I become eligible for a NetID?

As soon as your GW degree is officially awarded, you are eligible for a NetID as an alumnus or alumna. You may view your degree status in GWeb Information System.

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61. How do I get my NetID?

If you are a recent graduate who did not have any lapse in enrollment prior to receiving your degree, then the NetID you had as a student is probably still active.

If you are a recent graduate whose account was deactivated because your enrollment lapsed before your degree was awarded, you may call the IT Support Center at 202-994-GWIT (4948) to request reactivation of your account.

All other alumni may register through the alumni online community registration page.

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62. Do I get an e-mail account with my NetID?

Yes. Alumni receive e-mail for life through the GWMail system.

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63. I received an account termination warning, but I just graduated. Don't I get to keep my NetID?

Alumni are eligible to keep their NetID's indefinitely, with GWMail for life. If you received a termination warning, chances are your degree hasn't officially been awarded yet. Log in to the GWeb Information System and view your unofficial transcript. If you see a degree with a status of "Awarded," then you are officially a GW graduate. If you see "Sought," "Not Cleared," "Applied for Degree Clearance" or some other status besides "Awarded," then you have not officially been awarded your GW degree yet.

If GWeb indicates that your degree was awarded recently (within the last week or so) and you have not received a message informing you that your account eligibility has been restored, it is possible that your status has not yet been updated in the alumni records system. Your record should be updated within a week, restoring your eligibility. However, if your 30 day warning period is due to expire within the week, please contact the advancement records office and ask them to update your record to reflect your alumnus/a status.

If you are a medical resident who recently graduated from the residency program recently, please contact the director of graduate medical education, who can provide your graduation information to the Advancement Records office and ensure that your record is updated.

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64. I received an account termination warning. I have finished my classes, but I haven't graduated yet. Can I keep my account until I graduate?

University regulations require degree-seeking students to be continuously enrolled (i.e., registered for each fall and spring term) until the degrees are conferred. If you are no longer a student but not yet a graduate, then you are not eligible for a NetID. If your degree clears during your 30-day warning period, your account status will be updated automatically and you will be notified that your account is no longer scheduled for termination. If your degree does not clear during that period, the account will be deactivated. You may contact the IT Support Center at 202-994-GWIT (4948) once your degree is awarded or once you register again to request reactivation of your account. You may view your degree and registration status in the GWeb Information System.

For more information about university regulations, see the University Bulletin.

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65. I am a GW alumnus/alumna, and I established a NetID through the Alumni Online Community registration page. Now I'm auditing a course, and I need access to Blackboard and e-mail. What do I do?

Contact the IT Support Center at 202-994-GWIT (4948)

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66. I graduated more than a year ago and I still have e-mail access. When is my e-mail account going to be turned off?

GW alumni receive access to their GWMail accounts for life.

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Support & Contact Info:
IT Support Center: (202) 994-GWIT (4948)
Support: ITHelp Request
Suggestions: suggest@gwu.edu


The George Washington University
IT Support Center Hours:
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44983 Knoll Square, Enterprise Hall, Suite 351
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Support Center Fax: (703) 726-4111